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Dental Member News: Dominion Data Security Information

Blue Cross Blue Shield of Arizona was notified on June 21, 2019 that its dental benefits administrator, Dominion, was the target of an unauthorized data incident which may involve information for some members and former members of BCBSAZ’s dental plans. Dominion has no evidence that any information was accessed, acquired, or misused. Dominion’s security incident did not impact Blue Cross Blue Shield of Arizona systems, which are monitored to keep our customers’ data secure and help prevent cyber-incidents.

The incident is still under investigation. What we know today:

On April 24, 2019, Dominion’s investigation of an internal alert, determined that an unauthorized party may have accessed some of their computer servers. The unauthorized access may have occurred as early as August 25, 2010.

  • After learning of this, Dominion cleaned the affected servers and implemented enhanced monitoring and alerting software.
  • Dominion contacted the FBI and is working with them during the investigation.
  • Dominion has reviewed the data that may have been accessed or was potentially accessible from the computer servers.
  • The data may include member name, address, email address, date of birth, Social Security number, member ID number, group number, and subscriber number.

Affected Blue Cross Blue Shield of Arizona dental members, if any, will receive details of the incident from Dominion in the coming weeks, including information about the two years of complimentary credit monitoring and fraud protection services available. As a precaution, Dominion has secured the services of ID Experts® to offer a free two-year membership to ID Experts MyIDCareTM.

To learn more about this incident and steps you can take, visit or call Dominion at 1-877-503-8923. Blue Cross Blue Shield of Arizona will continue to make the security of our members’ information a top priority.

Fraud Prevention Tips

We encourage everyone to guard against identity theft and fraud. There are several no-cost actions people can take.

  • DO remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports.
  • DO add a fraud alert to your credit report file to help protect your credit information by calling just one of the three nationwide credit bureaus:
  • DO report suspected incidents of identity theft to local law enforcement, the Federal Trade Commission, or your state attorney general.
    • To learn more go to the FTC’s Web site at, call the FTC at (877) IDTHEFT (438-4338) or write to Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
  • DO obtain additional information from the FTC and the nationwide credit bureaus about fraud alerts and security freezes.

For the latest, visit or call Dominion at 1-877-503-8923.