07
October
2016
|
12:00 AM
America/Phoenix

Healthcare Fraud Touches Us All—Together We Can Fight It

Oct/Nov 2016 Newsletter

To Floss or Not to Floss? Here's the Answer

Still Smoking? Time to Join the Great American Smokeout

Healthcare Fraud Touches Us All—Together We Can Fight It

A Very Special Offer from Vision Care

Nourishing Arizona Recipe: Grilled Veggies and Quinoa

Blue Cross Blue Shield of Arizona (BCBSAZ) is committed to sharing information to help healthcare consumers like you detect and prevent costly fraud, waste and abuse.

Did you know that the U.S. healthcare system loses tens of billions of dollars each year due to healthcare fraud? According to the Centers for Medicare and Medicaid Services (CMS), healthcare fraud is “the intentional act of deceit for the purposes of receiving payments that an individual or entity is not eligible to receive.” 1

While fraud certainly is a problem, other forms of bad behavior like waste and abuse can also take a financial toll on the healthcare system and ultimately lead to higher monthly insurance premiums for consumers.

As a patient, would you know how to spot healthcare waste and abuse? Below are BCBSAZ’s definitions and some examples to help you become a more aware healthcare consumer:

Definitions

  • Waste – Generally refers to overuse of medical services that result in unnecessary costs, misuse of resources, and that may also be inconsistent with acceptable medical guidelines.
     
  • Abuse – Deliberate ignorance or reckless disregard of the truth; conduct that goes against and is inconsistent with acceptable business and/or medical practices resulting in payments that an individual or entity is not eligible to receive.

Examples

One of the most common forms of waste and abuse today is when a healthcare provider performs “medically unnecessary services”, i.e. orders tests, and supplies or other services on patients that are not needed in order to receive additional payments or referral fees.

Below is a case study and a recent real-life incident that can be categorized as a form of “medically unnecessary services” healthcare waste and abuse.

  • Case Study: BCBSAZ members are often treated for drug addiction and/or pain management from their primary care physicians or pain management providers. These physicians routinely order weekly, bi-weekly and or monthly drug testing. The test results often show no presence of unknown drugs, yet the physician may send the test out for a second round of testing to confirm no presence of drugs. These test are routinely sent to non-contracted laboratories mainly out of state. Referring a negative drug test for additional testing is usually considered wasteful and unnecessary, costing both the consumer and the insurance company. Referring a drug test to a non-contracted provider when there are contracted providers in-network, is another way that providers might take advantage of both the consumer and the insurance company. Claims processed for out of network services mean a higher cost share for you, sometimes as much as the billed amount.
     
  • In the News: In April 2016, The Herald Courier in Bristol, Virginia, reported that two individuals abused the healthcare system in a scheme designed to take advantage of America’s opioid epidemic—fraudulently billing several payers more than $14 million in medically unnecessary urine drug screens.
     

What to do if you suspect fraud, waste or abuse

Are you a BCBSAZ member and think you’ve experienced or observed healthcare fraud, waste or abuse? If so:

  • Look over your billing statements for services you didn’t get, billing for the same services twice, and services that were not ordered by your doctor.
  • Ask questions. Ask your doctor whenever you don’t understand your bill, don’t think you received a service listed, or feel the service was unnecessary.
  • Call the BCBSAZ Special Investigations Unit’s confidential hotline at 602-864-4875 or toll free at 800-232-2345, ext. 4875. You can ask to remain anonymous, if you like. This confidential hotline is available Monday through Friday from 8 a.m. to 4:30 p.m. (leave a message after hours).
  • Visit our website at azblue.com, select “Individuals & Families” or “Seniors,” then click Resources at the bottom of the page. Choose the Fraud, Waste and Abuse tab and scroll down to “Confidential Reporting Options.”

____

1. CMS Fact Sheet: Common Types of Health Care Fraud (PDF, 465K)
 
Summary

The U.S. healthcare system loses tens of billions of dollars each year due to healthcare fraud. Blue Cross Blue Shield of Arizona (BCBSAZ) is committed to sharing information to help healthcare consumers like you detect and prevent costly fraud, waste and abuse.

Disclaimer

© Blue Cross Blue Shield of Arizona | An Independent Licensee of the Blue Cross and Blue Shield Association.
 

This information is provided for educational purposes only. Individuals should always consult with their healthcare providers regarding medical care or treatment, as recommendations, services or resources are not a substitute for the advice or recommendation of an individual's physician or healthcare provider. Services or treatment options may not be covered under an individual’s particular health plan.