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By Cara Park
Have you ever answered your phone or opened your email and thought “oh great, another survey!”? If you receive a survey from Blue Cross Blue Shield of Arizona (BCBSAZ), it would mean the world to us – and you – if you took a few minutes to provide your feedback. We use your feedback to improve your overall experience with us.
We use a vendor to collect survey results to ensure the information is completely confidential. Once we receive the results we identify things we can do or changes we can make to better meet your needs.
So what changes have we made based on past survey results? One example is our online-cost estimator tool. Looking at survey results, it is clear that our members want to know more about the cost of medical treatments – before they have a treatment.
Our cost estimator tool allows you to look up a wide range of healthcare services. The tool provides estimates of how much you will pay out-of-pocket, based on your benefit plan. It even provides alternatives to treatment so you can have an informed discussion with your provider about your options. To check out the tool, simply log on to your member portal on azblue.com and click on Get Estimates for Healthcare Costs (it’s under the Healthcare Costs category).
Please continue to provide feedback on our surveys, as it helps us improve in the areas that mean the most to you.
About the Author
Cara Park is a Senior Research Analyst on the BCBSAZ Strategic Intelligence team. With over 15 years of marketing and communications experience in the healthcare industry, her expertise in consumer research and analytics helps create a great customer experience for more than 1.4 million BCBSAZ members.
Have you ever answered your phone or opened your email and thought “oh great, another survey!”? If you receive a survey from Blue Cross Blue Shield of Arizona (BCBSAZ), it would mean the world to us – and you – if you took a few minutes to provide your feedback. We use your feedback to improve your overall experience with us
© Blue Cross Blue Shield of Arizona | An Independent Licensee of the Blue Cross and Blue Shield Association.
This information is provided for educational purposes only. Individuals should always consult with their healthcare providers regarding medical care or treatment, as recommendations, services or resources are not a substitute for the advice or recommendation of an individual's physician or healthcare provider. Services or treatment options may not be covered under an individual’s particular health plan.